1. OPENING PROVISIONS

These terms and conditions further define and specify the rights and obligations of both the seller and the buyer under the contractual relationship concluded on the keylesssafety.com e-shop. The buyer has the opportunity to get acquainted with these terms and conditions prior to their order being sent and in doing so will be well-informed ahead of time. By sending his/her order, the buyer has confirmed that he/she has become fully acquainted with the terms and conditions and agrees with them.

The seller and operator at the keylesssafety.com online shop is IntelligentKey s.r.o. with its registered office in Bystrice 811, Postcode: 739 95, Czech Republic, Company Registration Number (IČO): 07990561, registered in the Commercial Register of the Regional Court in Ostrava, Section C, Enclosure 77965.

All contractual relationships are governed by the laws of the Czech Republic.

 

2. CONCLUDING AN ORDER

A properly filled-out order completed by the buyer and submitted through the keylesssafety.com website is a binding conclusion of the order.

The seller acknowledge receipt of the order by e-mail to the e-mail address that was provided by the buyer when making the order.

 

3. WITHDRAWAL OF THE CONSUMER FROM THE CONTRACT UNDER SECTION 1829 PARAGRAPH 1 OF THE CIVIL CODE

The consumer has the right to withdraw from the order without giving any reason within 14 days of the date of receipt of the goods.

For the purpose of exercising the right to withdraw from the order, the consumer must inform the seller, IntelligentKey s.r.o. at the address: Bystrice 811, Postcode: 739 95, Czech Republic or via e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. in the Template form - Withdrawal. Template form - Withdrawal can be downloaded at this link.

If the consumer withdraws from the order, he/she will be refunded without undue delay all payments received by the consumer, including the delivery costs, no later than 14 days after the seller has received the notice for withdrawal. (Refunds do not include any additional costs incurred as a result of choosing an above-standard delivery method, which is indisputably costlier than the standard delivery method offered by the seller).

All refunds will be carried out by the seller via bank transfer to the bank account specified by the consumer, unless explicitly determined otherwise by the consumer. Under no circumstances will the consumer incur additional costs.

The payment will not be returned by the seller until the returned goods have been received. Goods must be returned within 14 days from the date of cancellation of the order and sent back or forwarded to IntelligentKey s.r.o.,  Bystrice 811, Postcode: 739 95, Czech Republic without undue delay. The consumer is aware that they shall bear all direct costs incurred from returning the goods.

If the goods have already been partially consumed, a buyer can not withdraw from the order without giving a reason. If the returned goods are incomplete, damaged or visibly worn, the seller has the right to claim damages.

 

4. SHIPPING AND DELIVERY

The cost of postage and packaging are included in the price of the ordered goods.

 

5. TERMS OF PAYMENT

  • Payment Cards - after the order is created, the buyer is redirected to a secure payment gateway for their bank, where the buyer will enter the necessary data for remitting payment. We support secure protocol for online payment authentication. Our employees do not have access to your card data. Everything is in the hands of your bank.
  • PayPal

 

6. RIGHTS FOR CLAIMING IN THE EVENT OF DEFECTIVE PERFORMANCE

For the purpose of exercising the right to claim the goods, the consumer must inform the seller, IntelligentKey s.r.o. at the address: Bystrice 811, Postcode: 739 95, Czech Republic or via e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. in the Template form - Claim. Template form - Claim can be downloaded at this link.

If the defective performance appears, the buyer is entitled to:

  • a) the elimination of the defect by delivery and receipt of a new replacement product without any defects,
  • b) a befitting discount on the purchase price.

The buyer shall inform the seller on which right he/she has elected to exercise when reporting a defect. The defect has to be described in detail  in the Template form - Claim.  

 

The buyer is entitled to claim his/her right to a defect within 24 months upon receipt of the ordered goods.

 

7. PRICES AND VALIDITY OF THE OFFER

All prices are fixed and valid at the time of sending the order. All the prices of goods, including discount prices, are valid until the stock is recalled or sold out.

 

8. PROTECTION OF PERSONALLY IDENTIFIABLE INFORMATION (PII)

All personal data communicated to the seller will not be given to third parties or to other entities without the buyer's consent and will be handled in accordance with the Personal Data Protection Act No. 101/2000 Coll. The buyer may at any time request changes or have their data be erased via e-mail.